Tuesday, July 14, 2009

Le Bon Marche--The Wonders of Parisian Display



Le Bon Marche--
the upscale department store of contemporary Paris. Known for its exquisitely renovated grand atrium rising over the cosmetics counters, and arguably the very first department store ever, Le Bon Marche has many lessons to offer the interested American eye.



Let's start with its grocery and housewares departments. And let's observe the sublime use of color here. Coordinated color. Products chosen for display based on the similarity or compatibility of their packaging colors.




The effect is compelling. Simple tubes of lotion or bottles of oil take on a whole new level of interest when arranged in a color coordinated manner on these rounders. And a strikingly similar result is achieved when the same selection process is applied to detergents and dishwashing powders.



Think of any current grocer or big box store you shop frequently. Then compare the in-aisle arrangements of packaged goods to what has been artfully achieved at Le Bon Marche.


Even the vegetables get this treatment. Carefully arranged to make a colorful, sculptural impression, these onions cry out for attention and your consideration. When was the last time you experienced that at an American grocery chain?











The same result is achieved with the green beans shown below-- scattered in profusion but highlighted with just a few well-placed and contrasting mushrooms that draw the eye in.








These simple details-- color coordination, minimal color contrast, considered arrangement of commodity products-- go a long way toward making the experience of shopping Le Bon Marche a noteworthy one. But these practices do more than just look nice. Every one of them reinforces the brand's upscale position, even in categories as lowly and non-upscale, and generally disregarded as brand vehicles, as string beans and dishwashing liquid. This is a retailer that understands the importance of expressing its brand in every item that it sells, and acts on it.

--Timothy Cohrs







Thursday, July 9, 2009

TiVo and Best Buy-- an Improved Retail Presence?


Today's New York Times reported a new alliance between TiVo and electronics retailer Best Buy. The article described TiVo's former first-mover dilemma much as I described it on my blog posting of May 15th-- "When is a brand not a brand?" Which is to say that TiVo pioneered the DVR but has evolved its product into a media hub offering a broad range of on-demand and online entertainment services. But as I stated in May and the NYTimes wrote today, "TiVo has had a hard time telling people that." (Find the article online at http://www.nytimes.com/2009/07/09/technology/companies/09tivo.html?_r=1&ref=technology)


One of the reasons TiVo has had difficulty getting its message out is that its retail presence has been minimal.TiVo transformed its product in a major way, but failed to get the word out to the masses. Its presence at Best Buy and the now-defunct Circuit City involved at most an endcap with a logo sign, a black and white chart comparing its service against that of cable TV, and a few product boxes. At its least, TiVo's in-store presence was nothing more than boxes on a shelf. As retailers know, products that don't speak to customers grow dust rather than sales.


The article went on to state: "The companies did not disclose financial details other than to say that Best Buy was making a multiyear commitment to advertise TiVo devices. Tom Rogers, TiVo’s chief executive, said it was 'a huge step above any kind of marketing that has ever been done for TiVo before.'"


Given TiVo's near-mute appearances in retail to date, I can only hope that the advertising mentioned in the article will involve actually informing customers at the point of purchase just how fantastic a service TiVo has in fact become. Bells and whistles, cardboard and colors, texts and logos, any of these could go a long way toward reviving interest in TiVo based on its dramatically expanded feature set. As the NYTimes concludes: "TiVo, for its part, desperately wants people to stop thinking of its technology purely as a way to pause and record live television."


TiVo has been stuck in that former first-mover slot-- known for its original advantage, now much more, yet maddeningly silent on the subject of its transformation. Hopefully the Best Buy alliance will loosen their corporate tongues and finally let customers in on the TiVo secret. In the near future, maybe we will see something in-store as informative and impactful as the spec creative below--













--Timothy Cohrs